Shipping policy
PaltuPaws
Shipping policy
Last Updated: July 2026
At PaltuPaws , we are committed to delivering your orders quickly, safely, and efficiently across Pakistan.
Order Processing
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
All Cash on Delivery (COD) orders may be confirmed via phone call or WhatsApp before dispatch.
Delivery Time
Estimated delivery times are:
Within Lahore: Same Day
Other Cities: 2-4 Business Days
Please note that delivery times may vary due to weather conditions, public holidays, or courier delays.
Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or email (where available) so you can monitor your shipment.
Delivery Attempts
Our courier partner will attempt to deliver your order to the provided address. If you are unavailable, the courier may contact you to arrange another delivery attempt.
Incorrect Address
Please ensure your shipping address and contact number are correct when placing your order. PaltuPaws is not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Cash on Delivery (COD)
Cash on Delivery is available in most areas across Pakistan.
Please keep the exact payment amount ready when your order arrives.
Orders may be verified before dispatch.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please contact our customer support team. We will work with the courier service to resolve the issue as quickly as possible.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. We will assist you with a replacement or exchange according to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
PaltuPaws
📞 Phone: +92 371 7415858
📧 Email: taibshahbaz007@gmail.com
